AI Call App is operated and billed by RNS STAR LLC, 99 Wall Street #112, New York, NY 10005, United States. This policy applies to every purchase you make from us and forms part of our Terms & Conditions. Where the two differ on refunds, this page applies.
There is nothing to cancel for wallet usage: it is prepaid, and if you stop using the Service you are not charged again. A number rental simply expires at the end of its cycle unless you renew it — we do not auto-renew rentals, so no action is needed to stop one.
App Store subscriptions are cancelled in your Apple account settings, at least 24 hours before the period ends. Apple, not we, controls that billing.
If the Service is not right for you, ask within 14 days of a card top-up and we will refund it to the extent the balance is unused. You do not need to give a reason. If you top up $20 and have spent $6 on calls, the refundable amount is $14.
Calls placed, messages sent and AI minutes consumed cannot be returned to us by the carriers who delivered them, so spent balance is not refundable.
A rental is refundable within 14 days of the charge if the number has not been used to place or receive calls or messages. Once a number has carried traffic it has been delivered, and the cycle is not refunded. If we release or lose a number during a paid cycle for a reason that is our fault, we refund the unused part of that cycle.
If you are charged for something you did not receive — a number that never provisioned, a call that never connected, a top-up that did not credit — tell us and we refund it in full, inside or outside the 14-day window. You should not pay for service we did not deliver.
Subscriptions and any in-app purchase bought through Apple are billed by Apple, and only Apple can refund them. Request one at reportaproblem.apple.com. We cannot reverse an Apple charge, but tell us anyway and we will help you with the request and make sure the Service side is put right.
Email support@rnsagency.com from the address or mobile number on your account, with the date and amount of the charge. We reply within 1 business day. Approved refunds go back to the original card within 5 business days; your bank usually shows them 5–10 business days after that.
Card charges from AI Call App appear on your statement as RNS STAR, LLC — the company that operates this Service. If that name is unfamiliar, that is why.
Please contact us before disputing with your bank. A chargeback takes weeks and locks the money up for both of us; an email takes minutes. If the charge genuinely was not made by you, tell us: we will refund it and block that card from further use here.
RNS STAR LLC
99 Wall Street #112, New York, NY 10005, United States
Email: support@rnsagency.com